Policies

Cancellation Policy

Last updated: 2025-12-16

Customers may cancel standard product orders within 24 hours of placing the order provided the order has not yet been dispatched. To request a cancellation, email hello@nua.example with your order number and contact details. Once an order has shipped it can no longer be cancelled; please refer to our Returns Policy for instructions on returning items.

Custom or personalised items are exempt from cancellation once production has begun. We will always aim to help where possible and will communicate any limitations during order processing.

Shipping Policy

We ship orders to addresses within the supported territories. Standard processing time is 1–3 business days. Shipping times vary by carrier and destination — typical delivery is within 3–7 business days for domestic orders. International shipping will take longer and may be subject to customs delays.

Shipping charges are calculated at checkout and depend on the delivery method selected. We provide tracking information once your order has left our warehouse. If a parcel is delayed, contact our support team at hello@nua.example with your order number and we will investigate.

We are not responsible for import duties or taxes imposed by the destination country. Please check your local regulations prior to ordering.

Returns Policy

If you are not satisfied with your purchase, you may return unopened, unused products within 14 days of receipt for a full refund, subject to inspection. To start a return, contact hello@nua.example with your order number and reason for return. We will provide instructions on how and where to send your package.

Returned items must be in original packaging and in resalable condition. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a faulty product. Refunds are processed within 7 business days of receiving and inspecting the returned goods.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, store and use personal information such as name, email, billing and shipping addresses, and order history.

We use personal data to process orders, provide customer support, and send transactional communications. Where you have opted in, we may send marketing emails; you can unsubscribe at any time. We do not sell personal data to third parties. We may share data with service providers (e.g., payment processors, couriers) strictly to fulfil orders and provide our services.

For details on data retention, your rights (access, correction, deletion), and how to contact our Data Protection Officer, please email privacy@nua.example. We take reasonable technical and organisational measures to protect your information.

Terms of Service

These terms govern your use of the NUA website and any purchases made through it. By using the site or placing an order you agree to these terms. All sales are subject to availability and confirmation of the order price.

We reserve the right to refuse or cancel orders for reasons including product or pricing errors, suspected fraud, or regulatory restrictions. Our liability is limited to the value of the products purchased. We do not accept liability for indirect or consequential losses.

For commercial customers, separate trade terms may apply — contact trade@nua.example to discuss trade accounts and wholesale arrangements.